XXXLFAN / CUSTOMER SUPPORT

Returns & Refunds

We partner with experienced manufacturers to build durable, reliable fans for hardworking spaces. Every XXXLFAN product is inspected before it ships. If your purchase isn’t the right fit, we’re here to help with returns, exchanges, and product support.

Talk to our support team

01 / THE OVERVIEW

Returns & Product Support

U.S. customers can send eligible returns to our U.S. return warehouse.

For returns that aren’t related to a product quality issue, eligible products may be returned within 30 days of delivery.

Please include the following with your return:

All accessories and components
Original labels and documentation

We guarantee that our products are free from manufacturing defects in materials and workmanship during the applicable warranty period.

For approved quality-related claims, we may provide:

Replacement parts
Product repair support
Product replacement

For verified product defects, XXXLFAN will cover the related shipping costs.

02 / BEFORE YOU RETURN

Return Conditions

To qualify for a return, your product must meet the following requirements.

INCLUDE WITH YOUR RETURN

All accessories and components
Original labels and documentation

NOT ELIGIBLE FOR RETURN

Physically damaged items
Modified or tampered-with products
Items with missing parts or accessories

03 / SHIPPING YOUR RETURN

Return Shipping

XXXLFAN COVERS SHIPPING

Quality-Related Returns

For verified product quality issues, we’ll provide a prepaid return shipping label.

CUSTOMER COVERS SHIPPING

Other Returns

For returns that aren’t related to a product quality issue, you’re responsible for the return shipping costs.

04 / MAKING AN EXCHANGE

Exchanges

We’ll ship your replacement product after we receive and inspect the returned item.

05 / COSTS & TIMING

Fees & Refunds

Quality-Related Returns

XXXLFAN covers return shipping costs when the return is due to a product quality issue.

Other Returns

You’re responsible for return shipping if an item is no longer needed, was ordered by mistake, doesn’t suit your preferences, or has a compatibility issue not caused by XXXLFAN.

Refused Packages

If you refuse or reject a package for personal reasons, you’re responsible for any return shipping charges incurred.

Refund Timing

Refunds are typically processed within 7 business days after we receive and inspect your returned item.

Refund Method

Your refund will be issued to the original payment method used for your purchase.

Our Commitment

We work to process every refund accurately and promptly.

06 / WHERE TO SEND IT

Return Address

XXXLFAN RETURNS CENTER

17745 E Valley Blvd
City of Industry, CA 91744
United States

Contact us before sending your return. Please get return authorization from our support team before shipping an item back for a refund or exchange. Returns sent without approval may not be accepted or refunded.

07 / WE’RE HERE TO HELP